1- To take an understanding of the terms, conditions, and details of the product or service, and to request sufficient explanations to be sure that he/she has understood them and can abide by them. 

2- To obtain from the concerned operator a clear, sufficient, and simplified explanation about the services and products with different risk levels. 

3- To obtain from the concerned employee a professional and clear answer to any question concerning an ambiguous clause or condition.

4- To request the use of Arabic in any document, correspondence or transaction with the Company. 

5- To request to read and obtain in advance a copy of each document and text referred to in any contract to be signed with the Company. 

6- To obtain and retain a copy of the contracts and documents signed by the customer, without bearing any additional cost. 

7- To obtain any product or service, provided it is suitable to the customer’s request, profile and perception of the likely financial risks associated with the product or service. 

8- Refuse to sign a blank or incomplete Form and make sure all the required fields and figures in the Form to be signed by the customer are correct and complete. 

9- To submit a claim about any service or product, and request from the company an explanation of the claim submission procedure, the time limit needed to be notified of the claim outcome, and the mechanism applied to submit the claim to other authorities whenever the customer is not convinced of the claim outcome.